Refund policy
Butler Coffee Lab Return Policy
At Butler Coffee Lab, every purchase helps create meaningful employment opportunities for individuals with disabilities. We want you to be happy with your order and will do our best to make things right if an issue arises.
Eligible Returns
We accept returns of unopened and unused coffee, tea, and related products within 30 days of delivery.
To be eligible for a return:
- Product must be unopened and unused
- Product must be in its original packaging
- Proof of purchase is required
Non-Returnable Items
Due to food safety regulations, we cannot accept returns of:
Opened coffee bags
Opened coffee pods
Opened tea products
Any food or beverage item that has been consumed or partially used
Defective or Incorrect Orders
- If you receive:
- A damaged product
- A defective product
- An incorrect item
- A shipment that arrives with quality issues
Please contact us within 7 days of delivery at office@butlercoffeelab.org with photos of the issue. We will gladly replace the product, issue a refund, or provide store credit at our discretion.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error, damage during shipment, or a defective product.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 5-10 business days.
Custom & Wholesale Orders
Custom-labeled products, private-label orders, bulk production runs, and wholesale orders are non-refundable unless there is a manufacturing defect or fulfillment error.
Questions
If you have questions about your order, please contact us at office@butlercoffeelab.org. We are committed to providing great products while creating opportunities for individuals in our community.